Order Processing

Orders placed Saturday and Sunday will be processed on the following Monday. In stock items are shipped within 1-2 business days upon receipt of payment.

Email confirmation

Our system emails your order receipt as soon as order is complete. If you did not receive an order receipt please check your Spam settings of your email program. Often Spam filters block email addresses with the words “Orders” or “Customer Service” in the email subject or address.

Out of Stock Policy

While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. If you have ordered multiple items and some of them are immediately available from our inventory, we will ship those to you immediately and send you the back ordered item when it arrives, at no additional shipping charges to you. Out of stock items are shipped within approx. 7-10 business days after we receive your requested item. If you purchased next day delivery for your out of stock item, no worries it will be shipped next day when they become available.

Cancellation Policy

Orders cannot be cancelled once placed due to our automatic processing system. If your shipment is returned to us due to a bad address, refused upon delivery, unclaimed or cancelled after placing your order; If we have to reship the product, there is an additional shipping cost. Shipping and handling charges are non refundable. The balance will be refunded to your credit card.
In event that the products are found defective or you are unsatisfied with the products, please contact us at 248-546-4247 ASAP or haith@lehosthair.com.

**For high lift colors or super curly add $60.00-$75.00 to the price
**All wefts made with single drawn hair

Shipping

For your own safety, if the shipping and the billing address differ you must fax (248) 546- 6004 or email (sales@lehosthair.com) a legible copy of your government issued photo ID (driver’s license, passport, etc) and a copy of the credit card used, shortly after placing your order .

Signature Confirmation

For your protection all orders over $100 are shipped requiring signature confirmation.

Shipment Tracking 

Once your order has been shipped, you will receive an email confirmation with your USPS shipping confirmation number, so you can track your package. To track your shipment, click on the USPS logo below and enter your tracking number in the appropriate field.

 

Shipping days/ Hours of operation

Tuesday through Friday, except the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day before and after Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve (i.e. all government observed holidays due to the post office being closed). Please remember packages may be delayed on such holidays New Year’s Day, Martin Luther King, Jr.’s Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Holidays, and Christmas Day. Please refer to www.usps.com for more detail.

Shipping Rates

Ground Shipping (US Only) Ground Shipping will take 2-3 days to arrive at you doorstep. Shipping rates will be automatically calculated by the carrier.
Express 2nd Day Shipping ( US Only) Priority shipping will takes 2 business days to arrive at your door. Shipping rates will be automatically calculated by the carrier.
Express Next Day Shipping ( US Only) Express Next Day shipping will take 1 business day to arrive at your door, to most US areas. Shipping rates will be automatically calculated by the carrier. If item is out of stock, no worries it will be shipped express Next Day when it becomes available.
International shipping International shipping is $65 to all other countries outside the US. We ship UPS International Global Express mail (5-10 days), with tracking number, and insurance. Delivery is Monday – Friday.

Payment Options

 

Online

We have secure online ordering. When shopping online, just click on the “Order Now” button next to the item you would like to order. This item is then added to your shopping cart. When you are ready to place your order, click on the “check out” button at the top right hand corner of your computer screen. You will then be asked to fill out a secure online order form, which will safely deliver your personal and credit card information. We accept discover, master card, and visa. All Credit Card charges will appear as Le’Host.

Refund/Return Policy

Le’Host The Hair Company is committed to delivering quality products and providing a first class service to our customers. In the event that the products are found defective or you are unsatisfied with the products, please contact us at 248-546-4247 A.S.A.P!! or sales@lehosthair.com
**Please note, for the interest of hygiene and customer protection, Le’Host The Hair Group will not refund or exchange items that have been opened, altered and/or worn in anyway. ALL SALES ARE FINAL.
Therefore, we ask our customers to verify and double check your orders before submitting. Please Note!!!   Any and all returns will include a 25% restocking fee. Shipping cost will not be refunded.

 

***New Policy*****

  1. If you wish to send back the merchandise for an exchange by mail, please take the package to a local post office or UPS office and return the package to the address shown. Customers are responsible for shipping charges. Please call 1-248-546-4247 and our representative will guide you in making the exchange. Please send a copy of the receipt when returning. If you don’t’ have your receipt, please write your name, phone number, and address on a slip along with your account number.
  2. To receive your new item, we must receive your merchandise first before we can send out the exchange.

    Please remember packages may be delayed on such holidays New Year’s Day, Martin Luther King, Jr. Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Holidays, and Christmas Day. Packages may also be delayed because of adverse weather conditions.
    If for some reason you did not receive exactly what you ordered, we will reship it at no charge. Please return unaltered hair to receive this guarantee.